iSick Bay is a highly personalized (think "concierge"") iPod repair service that exists to help people get their iPod running on a cost effective basis. The primary mission of iSick Bay is to help keep as many iPods running as possible, on a cost effective basis so an iPod that merely needs surgery to extend its life finds itself in the hands of skilled and knowledgeable iPod surgeon.
I am an ardent environmentalist and make every effort to repair your iPod before I get you involved in buying a replacement part.
I want to make sure all potentially useful iPods don't find themselves in a landfill or traded-in to Apple (so they can be trash compacted) sooner than they need to, and I don't want one extra iPod over-manufactured as a 'replacement' when an 'organ transplant' (LCD, drive, battery) will solve the problem for some time to come.
I am basically a concierge iPod doctor. I only take on between 4 and 8 "patients" a day and get them working
perfectly.
I have become expert in liquid immersion problems. If you've dropped it
in water, milk, hot tub, washing machine, lake, ocean, swimming pool, bath tub or toilet and can get it to me right away, I can usually resurrect it. I can make it run perfectly *and* preserve all your music and video files.
Because of my Computer Science training I can deal with iPods and computers in ways most people can't imagine.
Frequently a client will have *lost* their iTunes Library. I can pull the songs from their iPod in and give them back to the client in a form that they can add them back to their new iTunes Library permanently and I deliver it with exact instructions on how to add them to the iTunes Library.
Typically, your iPod is out of your hands a total of 4 to 6 days depending on where you live and if a Sunday has fallen in the
schedule.
I answer my own phone, do my own repairs and author this website in it's entirety. Call me and it will be me that answers unless there is someone here I'm helping and then you will get my answering machine, but I will call you back within moments.
If you can email me, I respond to email the moment I read it, you will find me an astonishingly responsive correspondent.
If you want to bring your iPod to me to repair, that's perfectly fine, I need you to call first ( toll free 1-877-iPod-Pro or 707-544-4400 ) before stopping by just to make sure that I'm not at the post office shipping iPods back to people or out running or at the gym. Those are about the only reasons I wouldn't be here.
If you are in the area and want your iPod/Digital Camera/Cell Phone/Gaming Systems fixed call me.
If you want to bring it by when I am not here, you are free to use my "Emergency Patient Admittance System". There are padded mailers and work forms at the front gate of the iSick Bay. You can put your device in a mailer, put your name and phone number on the work form, seal it and drop it in the Postal Mail Drop on the left.
When I'm back, I'll call you to discuss your device, its problem and it's solution.
~ frank
Hours of Business(all days of the week)
I am here at iSick Bay World Headquarters ;) almost all hours
Every Day of the Week
and I am generally happy to help anyone
from 8am to about... 8pm.
If you are distant... I have people send me their iPods from as far away as Scotland, Korea, Greece, Sweden, Brazil, London/Britain, Canada and *all over* the US.
I'm in Sonoma County... Northern California wine country.
If you live nearby, are traveling through or live in the San Francisco Bay Area bring your iPod to me and I can do the work while you wait or go wine tasting for a while. Send me an
email just to make sure I have on hand whatever parts your repair will require.
Call or email me
with questions or to set up a repair. You can also call, I am here most days from 8am to 8pm
Toll Free 1-877-iPod-Pro (1 - 877 - 476-3776)
Send the device to:
Frank Walburg
2145 Service Court
Santa Rosa, Ca 95403-3139
Methods of payment
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